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Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

So, as a seller who often runs campaigns, I would love to have a cool discount setup that can be customized based on how customers behave.   For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.   This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.

I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.

Hello AfterShip team, We use the AfterShip Post-Purchase connector in Claude to automate our daily delivery follow-up, and it works very well for shipments. However, the connector currently only exposes shipments (trackings) and returns. Orders without a tracking number are not accessible, although they are visible in the AfterShip admin under Tracking > Orders. Our use case: every morning we want to detect orders that are still "Unfulfilled" (or "Partially fulfilled") more than 2 business days after the order date, and that have no tracking yet, so we can follow up with our suppliers. Could you add the following to the MCP connector? 1. A list_orders tool with filters on fulfillment status (unfulfilled, partially fulfilled), order status (open / canceled), order date (placed_at) and order number. 2. For each order: fulfillments with their trackings (to know whether a tracking exists), line items, customer, tags and order notes. 3. Access to the internal comments added on an order (the "Comments" section of the order page), so we can exclude orders already handled by our team. 4. If possible, order-level custom fields (e.g. our "isBackorder" flag, which today only exists on shipments). Is this on your roadmap? In the meantime, is there another supported way (API endpoint, scheduled export or webhook) to get this list of unfulfilled orders automatically? Thank you for your help.

The problem: We can't process a return without the item's serial number, and many merchants selling electronics, equipment or warranty-backed products are in the same position. The only option today is to make comments required on every return reason. Customers can type anything to get past it, so our team still has to chase missing or wrong serial numbers by hand, which slows down refunds for everyone. The request: Let merchants add custom fields for each item on the returns page, with: The option to make a field required before the return can be submitted Why it matters: Correct information at the point of submission means fewer bad returns, less admin, quicker refunds and happier customers. It also makes AfterShip Returns a better fit for any brand that tracks returns by serial number, IMEI or batch code.

What is the context  When using AfterShip Returns with the "Shop Now" / "exchange for anything" option that redirects customers to shop on the merchant's own store, customers can select any product available on the store as their exchange item. What issue do you want to address? There is currently no way to exclude specific products from being selectable as exchange items in this flow. The existing exclusion controls (the block list and excluding products from recommendations via product tags) only apply when AfterShip is recommending products or when "Exchange on AfterShip returns page" is selected. When customers shop directly on the merchant's own website via "Shop Now," these exclusions do not apply, so restricted products remain selectable. This allows customers to exchange low-value items for high-value products, resulting in margin loss and exchange abuse. The only current workaround, switching to "Exchange on AfterShip returns page," removes the on-store shopping experience the merchant wants to keep.   What outcome do you expect? The ability to exclude specific products from being eligible exchange items while still using the "Shop Now" flow where customers shop on the merchant's own website. Ideally the exclusion could be defined by SKU, in addition to collection or product tag, since some merchants do not have the relevant products grouped in a collection and may not have access to create collections in Shopify.   Who will benefit from your idea? Merchants using the "Shop Now" exchange flow who need to prevent certain products from being selected as exchange items, protecting their margins and preventing exchange abuse while preserving the branded on-site shopping experience during exchanges.

Hello to Aftership team, I am from Fabricdekho.com. I am here to write a request for providing a return request  button along with seller approval so that return could be the easy process. As return is a difficult process as of now. Customer need to request again n agian to seller. We should work on this so we can ease the process of return.   Thanks.

After RMA is created, admin needs the ability to edit details of the return. Including: 1. 1. editing products on return 2. editing customer email/address details 3. add remove return fees prior to receipt of return Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

Currently OTD report, reports the complete journey so the avereage time can fluctuate based on how long it takes for customers to collect their order.  We need to report on the carrier performance and then the time it takes to collect.  It would be good to have  a PUDO report that breaks down : average transit time to collection point   Average time waiting for collection    If we expand our PUDO options in Europe it would be a good indication