In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded.
As a business owner, I am seeking a system that can facilitate risk level scoring for each RMA (Return Merchandise Authorization) and enable my staff to input risk assessment findings based on actual RMA inspections. This system will enable us to assess risk levels effectively and respond accordingly. Moreover, the system will allow for the reporting of any detected fraud instances.
Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.
Upload label manually from external source and link (instead of file only)
Today its only possible to upload label manually through file via computer.
Hope this will change and we ca upload via external url
Good morning,
It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.
For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.
Thank you.
Would you be able to:
1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.
2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often.
It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price.
Good morning,
When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.
I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.
Thank you.
Hi,
The data when the shipment is created at the carrier is important for shipment analysis.
Example:
Info received
Shipment information received
DHL Express
Mar 25, 2025 at 12:01 pm