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Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.

When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).

So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.","status":"submitted","created_at":"2024-07-17T15:03:26Z","updated_at":"2024-10-31T07:15:27.52671Z","published_at":"2024-07-17T15:03:26Z","created_by":{"first_name":"Madison","last_name":"Morgan"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"aff292058c4444429596674dc399d9d5","name":"Marketplace","description":"Marketplace","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":90,"created_at":"2024-08-20T11:00:21Z","updated_at":"2024-09-03T19:14:26Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1043},"upvotes":{"total":34},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"d5cd7adc17974ab9950dfc846c5591d6","title":"Eliminate Additional Fees for Carrier Integration – Improve Aftership for All Users","content":"$28","status":"submitted","created_at":"2025-03-03T22:20:30.930258Z","updated_at":"2025-03-04T01:59:19.411533Z","published_at":"2025-03-04T01:59:19Z","created_by":{"first_name":"Mario","last_name":"Labault"},"tags":[{"id":"2ddea084a0554f9bbedd8c1e7b4f763f","name":"APIs & webhooks","description":"APIs & webhooks","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":15,"created_at":"2024-08-20T10:51:20Z","updated_at":"2024-09-03T19:10:58Z"},{"id":"a59ba4db41844d6291112078590192a3","name":"Integrations","description":"Integrations","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":10,"created_at":"2024-08-20T10:51:09Z","updated_at":"2024-09-03T19:11:05Z"}],"statistics":{"views":{"total":5},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"cdc4c8b2f0544465bade4b7697ad3251","title":"Delay reason analysis","content":"I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.","status":"submitted","created_at":"2024-06-28T22:50:06Z","updated_at":"2024-10-31T07:43:34.350496Z","published_at":"2024-06-28T22:50:06Z","created_by":{"first_name":"Levi","last_name":"MacKenzie"},"tags":[{"id":"41e29712e3c940d8bc58154d88c2e09b","name":"Data analysis","description":"Data analysis","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":20,"created_at":"2024-08-20T10:51:30Z","updated_at":"2024-09-03T19:10:51Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1121},"upvotes":{"total":38},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"b1617a720d6642bca3761c72813c07ec","title":"Warranty Flow Improvement - Label & No Label notification","content":"

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.

Two ways this could be addressed:
1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”.
2. Add Flows to Warranties with Split functionality for generated labels.

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Would be a great feature if there was a link to the returns status page within the returns dashboard.

And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer

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I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.","status":"in_progress","created_at":"2024-04-03T22:25:21Z","updated_at":"2024-04-03T22:25:21Z","published_at":"2024-04-03T22:25:21Z","created_by":{"first_name":"Alexander","last_name":"Cook"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":971},"upvotes":{"total":80},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0e4d750bbef54d2d814b64a07379c755","title":"Send the Delivered Status Back to Shopify app","content":"

Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.

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The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

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