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1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way. 3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.  4. An email advising of a received and pending refund would be quite helpful. 5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not. 6. Its creating a lot of work and loss of revenue for our company. 

The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return.  This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved.   We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify.   We have no copies sent to us.   Please fix this issue in Aftership/Shopify immediately.  Thank you. 

Consider leveraging Estimated Delivery Dates for Return Shipments as a column on the Returns Dashboard

We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.   Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.   When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).   So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

Can we have a way to export the report of the notifications? So for example, I would love to be able to export the list of people who had bounced emails for our shipping notifications or even to export the list of folks who did not open the message. 

Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience

Currently, I can only choose from 3 resolution options in Warranty admin: Repair item, Replace item & Other. At the end of the day, I need to manually export a list of Warranty claims and see how many store credit resolutions were recorded. (By using the “Other” option with a note.) This process is very time-consuming and inefficient.    It would be very helpful if a direct "issue store credit" feature were integrated, potentially automating the process across platforms like Shopify.

For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries.   This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info.   A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.

When exporting, it would be handy if there was a third Data Format option.  In addition to Standard and Custom, something like “Same as current display” or something like that.  An option that would create the csv or xlsx file with the same columns in the same order that are displayed in the current view on the web page. I find myself adding or removing columns in the dashboard in order to see what I want to look at but, if I want to then export it, I need to either recreate the view again in the export wizard (which isn’t always even possible) or export it standard and move stuff around in excel. 

I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.