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We should be able to update the email address on the returns and warranty pages in case the cx is unable to access the default email.

","status":"submitted","created_at":"2024-12-03T14:49:08.193075Z","updated_at":"2024-12-04T02:17:28.194994Z","published_at":"2024-12-04T02:17:28Z","created_by":{"first_name":"Juan","last_name":"Lopez"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":14},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"a7f2bc6a71ea487e8b454dc9ac01ca3e","title":"Fix Direct Links to 'View On Carrier Website'","content":"

There's quite a few couriers where the 'View on Carrier Website' doesn't take you directly to the trracking page, and instead requires you to enter the tracking number. These can be easily fixed by correcting the URL.

For example, for Cainiao the link takes you to;

https://global.cainiao.com/

This needs correcting to;

https://global.cainiao.com/newDetail.htm?mailNoList=

Please submit any further examples below.

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Enhance Aftership’s functionality by integrating with Royal Mail, one of the leading postal services in the UK. This integration would allow users to track shipments directly through Aftership, providing seamless tracking updates, improved user experience, and broader carrier support. This feature would be particularly valuable for e-commerce businesses that frequently use Royal Mail for deliveries.

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在英语版本下，缺货订阅按钮会正常显示：https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

在法语及其他语言版本下，缺货订阅按钮未显示：https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

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For example, I could keep discounts hidden for shoppers with shopping carts over $1,000 but display them for those who have smaller carts, so that they would shop more to get a better discount.

This strategy can be effectively applied to our product recommendations, enhancing conversion rates and boosting average order values.","status":"scheduled","created_at":"2024-05-08T21:26:01Z","updated_at":"2024-05-08T21:26:01Z","published_at":"2024-05-08T21:26:01Z","created_by":{"first_name":"Lucas","last_name":"Scott"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"}],"statistics":{"views":{"total":1162},"upvotes":{"total":40},"comments":{"total":5}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0e4d750bbef54d2d814b64a07379c755","title":"Send the Delivered Status Back to Shopify app","content":"

Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.

","status":"scheduled","created_at":"2025-01-07T11:32:10.195136Z","updated_at":"2025-01-13T07:02:53.243409Z","published_at":"2025-01-08T02:10:53Z","created_by":{"first_name":"Rita","last_name":"Agarawal"},"tags":[{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":24},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"17b4dad13804443c97bcc82001d56d12","title":"Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency)","content":"Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.

I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.","status":"submitted","created_at":"2024-08-27T11:52:53Z","updated_at":"2024-09-26T10:15:47.992468Z","published_at":"2024-08-27T11:52:53Z","created_by":{"first_name":"Scarlett","last_name":"Carter"},"tags":[{"id":"cc1e7674568f4b0498535cd572ad23cf","name":"Customer acquisition","description":"Customer acquisition","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":40,"created_at":"2024-08-20T10:52:41Z","updated_at":"2024-09-03T19:12:34Z"},{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"c723343f46134af2b7ee1c9e2cf4e4d9","name":"Marketing solutions","description":"Marketing solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":30,"created_at":"2024-09-03T18:58:49Z","updated_at":"2024-09-03T19:10:22Z"}],"statistics":{"views":{"total":848},"upvotes":{"total":16},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"b1617a720d6642bca3761c72813c07ec","title":"Warranty Flow Improvement - Label & No Label notification","content":"

When a warranty is approved, you can choose to include an label. In the “Warranty claim approved” email, there is no ability to account for this decision. We would need to add an ability to have wording around a label being included as well as a label not being included. Below is an example email we have now.

Two ways this could be addressed:
1. Split this notification into 2 notifications: “Warranty claim approved - with label” and “Warranty claim approved - no label”.
2. Add Flows to Warranties with Split functionality for generated labels.

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