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Claude integration

Janis Tello
October 9, 2026 at 10:06 pm
Title: Feature request: Claude MCP connector for AfterShip Returns AfterShip Returns should offer an official Claude MCP connector. Claude already connects to Shopify, Gmail, Slack, and Google Drive, so many merchants run their daily operations through it. Returns data is the missing piece. Without a connector, teams still have to open the portal, find the return, and copy details into customer replies or reports by hand. A connector would make it possible to ask questions like: “What’s the status of the return on order #1234?” “Which returns from last week haven’t been refunded yet?” “What are the top return reasons this month?” “Which SKUs have the highest return rate?” Why it should be added: Faster customer service. “Where’s my refund?” emails could be answered in seconds using live return data. Fewer errors. Order numbers, tracking, and refund amounts would come straight from AfterShip instead of being copied manually. More accessible reporting. Small teams without a dedicated analyst could get insight from return data in plain language. A connected workflow. Returns would link up with the order, email, and team tools merchants already use with Claude. Keeps AfterShip central. As more operations move through AI assistants, the platforms that connect to them become the ones merchants depend on. Read-only access would be a strong starting point: return lookups, statuses, reasons, and refund/exchange outcomes. Actions like approving or rejecting requests could follow later, with confirmation steps built in.
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Integrate with Smile.io

Ryan Collins
March 27, 2024 at 5:45 pm
I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.
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personalize reporting and scheduling

nailin yang
July 16, 2025 at 9:05 am
Our warehouse needs to know how many returns were requested on a daily basis so they can plan their resources accordingly. but it is not an option for now. It would be nice if we could build our own reports and schedule it. 
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Sync the customer's username from the TTS orders to Shopify.

Luke Gray
April 20, 2024 at 2:09 pm
We want to refer to the customer's username when packing the order. Right now, to do this, we need to download the tiktok orders, connect them to the shopify order number via the tiktok order in the notes field and then connect that to the order number in shipbob.   If we had the username in shopify, we could eliminate the step where we have to connect tiktok to shopify.
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How Fast Delivery Impacts Customer Satisfaction for Heavy Equipment

Alex Liam
October 28, 2025 at 1:53 pm
Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.
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Return/Exchange Size Availability Option

Gabriela Berlingeri
October 6, 2025 at 12:12 am
It would be very helpful if customers could select their preferred size during the exchange process, with real-time visibility of stock availability on the website. For example, when a customer initiates an exchange, the system should show whether the requested size is currently in stock. If the size is unavailable, it should display “Sold Out” instead of allowing the exchange to proceed. This feature would prevent unnecessary back-and-forth communication, improve customer experience, and reduce manual handling for merchants. Platforms like Revolve already offer this type of functionality, and it would be an excellent addition to AfterShip Returns.
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Enhancement Request: Advanced Customization for AfterShip Returns

Thomas Peigné
May 11, 2026 at 12:24 pm
Compared to AfterShip Tracking, Returns currently lacks key customization capabilities: * No page segmentation (by market, country, store, customer type, etc.) * No way to associate a return with a specific store * No configurable notification flows based on return status or parameters The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences. Suggestion: Introduce advanced configuration options similar to Tracking, including: * Segmented return pages based on defined parameters * Store-level return association and rules * Conditional notification flows triggered by return events and attributes These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
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希望Back in Stock的Subscription button可以在多语言版本下显示。

Elegoo Store
March 12, 2025 at 3:34 am
在英语版本下,缺货订阅按钮会正常显示:https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588 在法语及其他语言版本下,缺货订阅按钮未显示:https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588
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Delay reason analysis

Levi MacKenzie
June 28, 2024 at 10:50 pm
I would like to view the chart showing reasons for late shipments in the current on-time report that I am using.
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Login based / ship from views

Josen Punnoose
September 12, 2025 at 4:00 pm
Would you be able to: 1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.  2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often. 
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