Share your ideas with us

Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.   Potential Mockup Potential User Experience

Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.

I want to be able to show values and total value of anything that is currently in transit, out for delivery and delivered so i can manage my insurance process of total value out at a given time 

As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item.  aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.

Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 

There is a massive discrepancy between the notificaiton customization capabilities within the Tracking module and the Returns module.  In the Returns module, all you can do is update the messaging. There is no ability to alter colours, add logos, images, or otherwise truly 'brand' the notifications.  All of this exists in the Tracking module.  Recommendation is that you port over the same functionality into the Returns module ASAP.  Those notification emails are currently a horrific customer experience.

I have an online store I frequently order from, and for whatever reason I often (... or perhaps always? haven't double checked) end up with duplicates of my order tracked in the Aftership app.  From inspecting the latest such occurrence, this seems to be because the tracking number the seller gets and shares with me in their emails differs from the tracking numbers in my Fedex Delivery Manager notifications.  However, the tracking numbers clearly lead to information about the same package, so ideally the app would be smart enough to realize that and deduplicate them.

If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:

As a merchant, I aim to provide Aftership with supplementary shipping documents for the creation of shipping labels. By submitting these additional documents to Aftership, they can be forwarded to the carrier during the label creation process within the carrier's system.   These shipping labels and accompanying documents are essential for shipping activities, particularly for cross-border customs declaration purposes.

Currently it's possible to view returns analytics only per 1 store at a time. It would be great to be able to select multiple stores and have a consolidated view on returns.