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I work in the furniture industry with thousands of products and continuous new product listings.   Consumers often inquire about variations in materials and sizes between similar pieces of furniture, placing a significant burden on my support team. Generating comparison pages for every query we receive is unfeasible due to the volume of requests.   Given the potential of AI to suggest comparable items, could it also be leveraged to pinpoint disparities among products and present these distinctions to consumers? Such a system can alleviate my workload significantly and potentially reduce bounce rates as well.

We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded. 

I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

Hello AfterShip Team, We run an e-commerce platform that sells digital licenses and premium accounts (our store is https://accountlicense.ir/). We are looking to use AfterShip to manage our post-purchase experience and customer tracking, but we've run into a limitation because our products are purely digital. Currently, AfterShip is heavily tailored toward physical goods with carrier tracking numbers. Since we deliver license keys and credentials digitally (via email/SMS), we would love to see a dedicated "Digital Delivery Flow" in AfterShip. Specifically, it would be amazing to have: 1. A tracking page layout optimized for digital goods that displays license activation instructions or download links instead of shipping carrier maps. 2. Webhook and API triggers that update the order status to "Delivered" when the digital product is sent to the customer's portal or inbox. 3. Custom post-purchase emails specifically designed to track when a customer reveals or views their digital key. This feature would be incredibly helpful for digital merchants like us. Currently, adapting standard physical tracking for a site like https://accountlicense.ir/ requires confusing workarounds. Are there any plans to support customized tracking portals for digital-only products in your roadmap? Thank you!

When using the mobile App, currently shipments remain visible in the tracking list even after they have been delivered. Over time, this can make the main tracking screen feel cluttered, especially for users who receive a large number of packages. It would be very helpful to have an option to: - Archive delivered shipments manually, or - Automatically move delivered shipments to an archive after a certain period of time. This would allow users to keep their active tracking list clean and focused on packages that are still in transit, while still retaining access to past deliveries when needed.   Thank you,

I'd like to log an enhancement request for the Tracking page editor. Currently the section where we add social media connectors is limited in connection options. Specifically for Instagram (which is a really cool feature) the only way to connect is using our own credentials (user name/password login). This is an unacceptable option as it exposes us to being hacked and is a security concern obviously. The better way to do this is via Instagram's API connection: https://developers.facebook.com/docs/instagram-platform. Can you please log that as a high priority enhancement request? Should we decided to stay with AfterShip, this will be a critical branding requirement.

Good morning, I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails. Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing. Thank you.

As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

It would be very helpful if customers could select their preferred size during the exchange process, with real-time visibility of stock availability on the website. For example, when a customer initiates an exchange, the system should show whether the requested size is currently in stock. If the size is unavailable, it should display “Sold Out” instead of allowing the exchange to proceed. This feature would prevent unnecessary back-and-forth communication, improve customer experience, and reduce manual handling for merchants. Platforms like Revolve already offer this type of functionality, and it would be an excellent addition to AfterShip Returns.