Share your ideas with us

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

In our business we refund direcly in Shopify for our returns that are made from our online website. It would be nice if the status of Shopify shows refunded or partically refund that Aftership would show the return as resolved. Some of the tracking information has to be put in manaully and we have multiple people on our team and if they do not do it correctly our customers receive emails that their return was not send and is expiring when they have already been refunded. 

Hi AfterShip Community, Context: I run a small Shopify store (~50 orders/month) using AfterShip’s free plan to track shipments (USPS, UPS). While the free plan offers basic tracking (Web:10), there’s no way to analyze tracking page performance (e.g., visitor clicks, engagement) without upgrading to premium plans, which can be costly for small businesses (Web:18). Issue: Small merchants lack access to basic analytics on the free plan to understand how customers interact with tracking pages, limiting optimization efforts. Outcome: I propose a lightweight analytics dashboard in the free plan, showing metrics like tracking page visits and click-through rates (e.g., to return portals). This would help optimize post-purchase experiences without needing a paid plan. Beneficiaries: Small e-commerce businesses, startups, and solo entrepreneurs using the free plan would gain insights to improve customer engagement and retention. What do you think? Any similar needs or suggestions to refine this idea?

It would be great if we could allow the discount to carry over to the new order if a customer is just exchanging a size, at the moment our customer is choosing to refund rather then exchange sizing because they have to pay the difference between the original discounted price and the price. 

As a retailer, it would be great if customer preferences can be collected and determine whether to send an SMS notification based on the subscription status synchronized via API.   Moreover, a customer-facing page that allows users to manage their preferences would be even better. We would love to communicate more with our shoppers, which will efficiently improve our customer satisfaction and brand reputation.

Titles should update with count of items in the section so you know it's updating and should be clicked on. 

leading latin america e commerce platform https://tiendanube.com

we provide return shipping label after approving the return request. Our product contains hazarious material, which should be shipped with hazmat label. Aftership doesn't grant the api access of selecting the Hazmat label when auto-generating return shipping label Please fix it

Can we have a way to export the report of the notifications? So for example, I would love to be able to export the list of people who had bounced emails for our shipping notifications or even to export the list of folks who did not open the message.