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Delivered
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Need fast access for copying customer information (Look at Shopify as an example)
Andrew Trousdale
November 19, 2024 at 7:16 pm
If you are working with many different returns in one day, there needs to be a quick way to copy information like in Shopify as example. Please reference the far right side of this image:
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Sort by Delivery Day
jdkluck
November 6, 2025 at 1:16 pm
I was just tracking my packages and thought of something and was like man I wish there would be different layouts or sorting options. Like if I could sort it by ETD Dates, etc rather than just having them all listed and me doing the mental math of 3 days from now would be Friday, etc. Since of our would be able to be listed by delivery date I would know what packages I need to be on the lookout for that day at an early glance.
Delivered
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Getting started
Discreet Life
January 21, 2026 at 4:52 am
im trying to figure out how to connect my store Discreet Life to shopify to get this app going.
Thanks!
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Enhancement Request: Advanced Customization for AfterShip Returns
Thomas Peigné
May 11, 2026 at 12:24 pm
Compared to AfterShip Tracking, Returns currently lacks key customization capabilities:
* No page segmentation (by market, country, store, customer type, etc.)
* No way to associate a return with a specific store
* No configurable notification flows based on return status or parameters
The absence of these settings significantly limits customization for clients and prevents them from offering tailored return experiences.
Suggestion:
Introduce advanced configuration options similar to Tracking, including:
* Segmented return pages based on defined parameters
* Store-level return association and rules
* Conditional notification flows triggered by return events and attributes
These improvements would greatly enhance flexibility, customer experience, and alignment across the AfterShip product suite.
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Support "not-for-sale products" listing
Henry Baker
June 15, 2024 at 10:47 am
That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.
Accepted
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Fixed shipping fee for orders over $30.
Lily Hall
June 3, 2024 at 6:33 am
I want all orders over $30 to show a shipping fee of only $2, because this is subsidized by TikTok.
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Send the Delivered Status Back to Shopify app
Rita Agarawal
January 7, 2025 at 11:32 am
Currently the aftership is one way communication making it diffucult for business to see integrated full status at one place again when customer login to their shopify page they see status of item still on the way as shopify stops at fullfilled stge. Though the track order option by Aftership is good it is still a bad customer experience.
Planned
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Add ability to block a return and direct customer to warranties
Jeremy Bobbitt
February 3, 2025 at 8:18 pm
Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.
Potential Mockup
Potential User Experience
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Fix phone number issues
Nick Lehner
July 28, 2026 at 4:39 pm
Some customers enter +1 before their phone number when requesting a return or exchange. This causes the shipping label to fail to generate and creates frustration for the customer and extra work for me. I would like the system to correct the phone number to allow successful label generation.
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