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We would love to be able to see the return comment information our customers provide when returning items within the return reports we download. Our customers are using the comment box to describe the return reason in depth but this information is lost when it comes to dowloading the return reports.

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

I would find it very useful if I could pull the SMS communication metadata using an API. Currently it is only available as a download from the portal which makes automation impossible.

That would be great if Feed could accommodate the listing of "not-for-sale products" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.

As a business owner, I am seeking a system that can facilitate risk level scoring for each RMA (Return Merchandise Authorization) and enable my staff to input risk assessment findings based on actual RMA inspections. This system will enable us to assess risk levels effectively and respond accordingly. Moreover, the system will allow for the reporting of any detected fraud instances.   Implementing this system is crucial for mitigating fraud occurrences, as well as proactively preventing future fraudulent activities. Such measures are instrumental in safeguarding my business's profitability in the long term.

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

Background On the Return Summary page, the Return Status section is commonly used to display shipping instructions that guide customers on how to return their items. As part of these instructions, customers are often required to include both their RMA ID and Order ID with the return shipment so that the warehouse and processing teams can identify and process the return correctly. Currently, the RMA ID is only displayed at the top of the page, and the Order ID is not prominently visible within the Return Status section. Requested Enhancement Add configurable fields within the Return Status section of the Return Summary page to display: * Order ID * RMA ID These fields should be displayed alongside the shipping instructions and return status details, making them easily accessible to customers while preparing and packaging their return shipment. We are open to any placement within the Return Summary page that provides clear visibility and easy access to these details. Business Use Case Our client specifically requested this enhancement because their return instructions ask customers to include the RMA ID and Order ID with the return package. Having these details displayed directly within the Return Status section would: * Improve visibility of important return information. * Reduce customer confusion when preparing returns. * Eliminate the need for customers to search for these details elsewhere on the page. * Help ensure return shipments contain the correct identification information. * Improve operational efficiency and reduce return processing delays. Expected Outcome Customers can quickly locate the required Order ID and RMA ID in the same section where they view their shipping instructions, resulting in a smoother and more user-friendly return experience. Thank you for considering this enhancement. We believe it would benefit merchants who require customers to include reference identifiers with returned packages and would improve the overall returns experience.

To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions. Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be. Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience. By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.

Seems like a basic thing, but when I have an enhancement I'd like to submit, I want to ensure I don't duplicate someone else's submission.  Obviously that's why there is an 'upvote' button.  The only way to determine if there is something worth upvoting is to scroll through the entire list from top to bottom.

I have built a website to publish articles about local business services. Can you tell me how I can rank my website? Is there any SEO expert who can help? The website is built on a custom Laravel framework.