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Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

Fast and reliable delivery plays a vital role in customer satisfaction for heavy equipment buyers. When products arrive on time and in perfect condition, it builds trust, reduces downtime, and encourages repeat business and brand loyalty.

Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.   Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return.  This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved.   We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify.   We have no copies sent to us.   Please fix this issue in Aftership/Shopify immediately.  Thank you. 

Good morning, I kindly ask you to enable the option to change the font, font size, colour, etc., for the “address” field within the footer of notification emails. Currently, this is the only field that cannot be customised, which creates a noticeable contrast between the main text in the body and this field, making the emails aesthetically unappealing. Thank you.

we provide return shipping label after approving the return request. Our product contains hazarious material, which should be shipped with hazmat label. Aftership doesn't grant the api access of selecting the Hazmat label when auto-generating return shipping label Please fix it

We'd like the ability to restrict which order-editing options are available on a per-country basis, rather than applying the same set of options globally.   Many merchants work with regional checkout or fulfillment partners (e.g. Global-E) that prohibit certain order changes after an order is placed in specific countries. For example, a merchant might need to limit editing to only "apply discount code" and "cancel order" for a subset of countries, while keeping the full set of editing options available everywhere else.   Being able to configure order-editing permissions by country/region would help merchants stay compliant with regional partner restrictions without giving up flexibility in other markets.

Hi, The data when the shipment is created at the carrier is important for shipment analysis. Example:  Info received   Shipment information received DHL Express Mar 25, 2025 at 12:01 pm

As a business owner, having precise accounting records is essential for tax purposes. It's particularly important to account for returns correctly by adjusting for them and deducting the relevant taxes to prevent overpayment.   I've observed that Shopify currently only accommodates refunds, lacking store credit or exchange options for returns. Therefore, if aftership Return could support all three options and assist in reconciling taxes and producing accurate tax reports for returns, it would greatly benefit our operations.

I guess for shipping emails sent out to my customers, it would be nice to have dynamic info that updates as the package progresses through the network. I also want all my existing emails to stay current.   The reason is simply that I wanna give my customers a unified experience by delivering consistent messages to them. I believe this will help with my customer satisfaction.