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Hello,  We currently use AfterShip Feed to connect our Amazon Seller account to TikTok Shop. But it would be fantastic to be able to also connect with Walmart Seller's MCF. It would allow even greater reach of products on more sales channels.

Enable merchants to customize the duration before an RMA is automatically canceled. Currently, the system only allows for auto-cancellation after 28 days of inactivity. To better suit our company's needs, we would like the option to extend this period.

Support setting the total number of emails that can be sent by each contact within a certain period of time (frequency), including flows and newsletters.   I aim to reduce interruptions for my customers while still capturing important messages, which is why I am seeking more flexibility in the configurations.

I don't want to sync my email, so it would be great to be able to add a record for items that I've ordered but haven't shipped yet. I can then edit/update the shipment when the tracking number is available. 

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page. 

What is the context  When using AfterShip Returns with the "Shop Now" / "exchange for anything" option that redirects customers to shop on the merchant's own store, customers can select any product available on the store as their exchange item. What issue do you want to address? There is currently no way to exclude specific products from being selectable as exchange items in this flow. The existing exclusion controls (the block list and excluding products from recommendations via product tags) only apply when AfterShip is recommending products or when "Exchange on AfterShip returns page" is selected. When customers shop directly on the merchant's own website via "Shop Now," these exclusions do not apply, so restricted products remain selectable. This allows customers to exchange low-value items for high-value products, resulting in margin loss and exchange abuse. The only current workaround, switching to "Exchange on AfterShip returns page," removes the on-store shopping experience the merchant wants to keep.   What outcome do you expect? The ability to exclude specific products from being eligible exchange items while still using the "Shop Now" flow where customers shop on the merchant's own website. Ideally the exclusion could be defined by SKU, in addition to collection or product tag, since some merchants do not have the relevant products grouped in a collection and may not have access to create collections in Shopify.   Who will benefit from your idea? Merchants using the "Shop Now" exchange flow who need to prevent certain products from being selected as exchange items, protecting their margins and preventing exchange abuse while preserving the branded on-site shopping experience during exchanges.

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions. Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be. Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience. By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.

The same videos are displayed to shoppers on my collection page or recommendation widgets. I want greater exposure to alternative products and videos, but selecting which ones to display and updating them regularly feels overwhelming.   Furthermore, testing to determine which video garners the most traffic is even more challenging. I have no idea if my efforts will result in sales. If only there is a tool could help!

Would be a great feature if there was a link to the returns status page within the returns dashboard.   And if this link can be easily copied so we can share to the end consumer if they call through the contact center/help, then our agents can quickly copy the link and then email/share to the end consumer