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Hi there,

We’re planning to fully transition to your warranty return platform and would like to see the following improvements:

Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently.
Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.”
Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

","status":"submitted","created_at":"2024-11-07T00:36:57.445627Z","updated_at":"2024-11-07T02:45:04.423863Z","published_at":"2024-11-07T01:55:27Z","created_by":{"first_name":"Cindy ","last_name":"Rodriguez"},"tags":[{"id":"a59ba4db41844d6291112078590192a3","name":"Integrations","description":"Integrations","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":10,"created_at":"2024-08-20T10:51:09Z","updated_at":"2024-09-03T19:11:05Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":23},"upvotes":{"total":2},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"9dc6d7bafc964a459cffb6e4962c5a3c","title":"One-Click Returns coverage (Profit Driver)","content":"

Add the option to pay online ~ $2 at checkout for free returns and extended warranty later.

Add tags to people / allow different RMA flow for those who optin to this.

","status":"launched","created_at":"2024-10-25T11:35:58.814485Z","updated_at":"2025-01-14T12:25:32.588816Z","published_at":"2024-10-25T11:38:36Z","created_by":{"first_name":"ELO","last_name":"Limited"},"tags":[{"id":"b95f12cc4f71413a9fdc672fd6370b10","name":"Protection","description":"Protection","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":17,"created_at":"2024-08-20T10:48:19Z","updated_at":"2024-09-03T19:18:54Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":36},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"1303152f613f4d8d92d0d1b1ad1d378d","title":"Create a flow for Weather Holds on wine","content":"

Hi there,

We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

","status":"submitted","created_at":"2025-03-13T20:32:48.926823Z","updated_at":"2025-03-14T02:07:03.708758Z","published_at":"2025-03-14T02:07:03Z","created_by":{"first_name":"Sarah","last_name":"Swindell"},"tags":[],"statistics":{"views":{"total":4},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"e883609945f94afb90534873ffc2e121","title":"Support \"not-for-sale products\" listing","content":"That would be great if Feed could accommodate the listing of \"not-for-sale products\" on TTS. This feature is newly introduced in TTS, where the product is not for sale to shoppers but will be gifted to them instead.","status":"adopted","created_at":"2024-06-15T10:47:12Z","updated_at":"2024-06-15T10:47:12Z","published_at":"2024-06-15T10:47:12Z","created_by":{"first_name":"Henry","last_name":"Baker"},"tags":[{"id":"03bcab505ca344f28d35d53a9b6a238e","name":"Feed","description":"Feed","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":70,"created_at":"2024-08-20T10:48:43Z","updated_at":"2024-09-03T19:17:55Z"},{"id":"4b2474a9e02647fe977cd6593141a2cf","name":"TikTok Shop","description":"TikTok Shop","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":90,"created_at":"2024-08-20T10:58:48Z","updated_at":"2024-09-03T19:13:33Z"}],"statistics":{"views":{"total":1164},"upvotes":{"total":49},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3dcecaa4d9de496fbf439679ffb53bc2","title":"Pick up & BOPIS Tracking Enhancement","content":"

Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.

Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

","status":"adopted","created_at":"2025-02-03T17:40:03.559404Z","updated_at":"2025-02-06T02:18:22.611912Z","published_at":"2025-02-06T02:15:58Z","created_by":{"first_name":"Jason","last_name":"Ma"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":4},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f3e397bb497941d2a5a44c14f0383f83","title":"Automated Restock","content":"

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

","status":"submitted","created_at":"2024-10-01T16:49:42.316615Z","updated_at":"2024-10-03T02:14:08.553627Z","published_at":"2024-10-03T02:14:08Z","created_by":{"first_name":"Daniel","last_name":"Kinsella"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"}],"statistics":{"views":{"total":369},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"a7f2bc6a71ea487e8b454dc9ac01ca3e","title":"Fix Direct Links to 'View On Carrier Website'","content":"

There's quite a few couriers where the 'View on Carrier Website' doesn't take you directly to the trracking page, and instead requires you to enter the tracking number. These can be easily fixed by correcting the URL.

For example, for Cainiao the link takes you to;

https://global.cainiao.com/

This needs correcting to;

https://global.cainiao.com/newDetail.htm?mailNoList=

Please submit any further examples below.

","status":"adopted","created_at":"2024-12-13T11:33:47.814843Z","updated_at":"2024-12-19T08:32:10.76648Z","published_at":"2024-12-16T02:03:58Z","created_by":{"first_name":"Oliver","last_name":"Mortimer"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":30},"upvotes":{"total":1},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0486497343aa40e29a22e790e7fa8414","title":"Removing the background in the mobile view of emails","content":"

Good morning,

When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.

I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.

Thank you.

","status":"submitted","created_at":"2025-01-24T13:30:16.058525Z","updated_at":"2025-01-24T15:37:23.310322Z","published_at":"2025-01-24T15:37:23Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":14},"upvotes":{"total":2},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"7cf6cb5848e6402cb3780c6431351350","title":"Free shipping thresholds customization","content":"I want to fully customize different free shipping thresholds for different currencies/regions.

This would better compensate for my shipping costs in different currencies and may also increase the order value.","status":"launched","created_at":"2024-04-28T19:42:30Z","updated_at":"2024-11-26T05:55:09.891445Z","published_at":"2024-04-28T19:42:30Z","created_by":{"first_name":"Avery","last_name":"Bailey"},"tags":[{"id":"9be21866ed92425b97ce4a37a5ffe623","name":"Conversion","description":"Conversion","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":10,"created_at":"2024-08-20T10:57:40Z","updated_at":"2024-09-03T19:13:05Z"},{"id":"77ddc4a20efb459caa9cabea268319e2","name":"Personalization","description":"Personalization","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":80,"created_at":"2024-08-20T10:48:30Z","updated_at":"2024-09-03T19:17:49Z"}],"statistics":{"views":{"total":945},"upvotes":{"total":14},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"323e90e2efbf4785a524bf5cd8108356","title":"How do EDDs work with multiple locations?","content":"I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.

Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.","status":"scheduled","created_at":"2024-08-18T02:18:38Z","updated_at":"2024-09-26T10:11:40.385388Z","published_at":"2024-08-18T02:18:38Z","created_by":{"first_name":"Layla","last_name":"Ross"},"tags":[{"id":"b98a27f0ef6a49c3ada6c1cc6d6f3d0b","name":"AI-powered features","description":"AI-powered features","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":25,"created_at":"2024-08-20T10:50:40Z","updated_at":"2024-09-03T19:10:39Z"},{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"2bafdddaaa484081a3e28488315d1c08","name":"EDD","description":"EDD","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":40,"created_at":"2024-08-20T10:47:32Z","updated_at":"2024-09-03T19:18:20Z"}],"statistics":{"views":{"total":969},"upvotes":{"total":29},"comments":{"total":2}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiYTMyNWU1ODNjZTQzNDI3MDk1MzNmNjQ0ZjBkMTc3OTMiLCJleHAiOjE3NDIyOTU4MTZ9.xf8kJoQYfxysd9Uco4rxGRzSU1Z8Ui5NTpyVFSA6HKw"},"dataUpdateCount":1,"dataUpdatedAt":1742209417030,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]