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While using personalization, I want to understand the actual product results generated by these algorithms and the reason behind the chosen product displays for shoppers.   If I can preview the recommendation results in the admin, it would reduce uncertainty, ensure optimal outcomes, and improve my marketing strategies to boost conversions.

Related to BOPIS Track - set a Pickup deadline date and use it as a Merge Tag on Notifications.   Ideally, set a date and time expiration date so the end consumer know when they need to pick up their order. If the end consumer doesn't pick up their package before the expiration date, then cancel the order, notify the client and possibly refund the end consumer.

Allow me to still refund if I choose even if the return request has expired. Now I have to recreate the return request making more work for me.

1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way. 3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.  4. An email advising of a received and pending refund would be quite helpful. 5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not. 6. Its creating a lot of work and loss of revenue for our company. 

The vendor/supplier's email should be copied when sending any type of response to the customer regarding a return.  This includes the RMA confirmation of return, tracking label and when it is received, refunded and resolved.   We/supplier are getting chargebacks through Shopify from customers stating that their returns are not refunded in a timely manner and we have no way to get the email to show that it was processed in Aftership and to dispute a chargeback with shopify.   We have no copies sent to us.   Please fix this issue in Aftership/Shopify immediately.  Thank you. 

It would be very helpful to have an option to group orders by store/company name (e.g., all Amazon orders together, all eBay orders together, etc.). This way, I could collapse or expand groups and quickly view only the orders I want. Additionally, it would be great if users could create their own custom groups for even more flexibility.

Would you be able to: 1. Add a functionality that restricts order views based on a ship from location or/or login? We have multiple ship from locations and we are 100% manula orders; it creates confusion when one warehouse sees orders from another warehouse.  2. Have a ship to address book and have that be varied based on ship from locations. We have set ship to locations and it doesnt change often. 

The current OpenGraph meta preview generated by AfterShip's referral link system is unacceptable. We run a professional e-commerce business in South Africa selling premium seat covers, yet the influencer link preview looks like a child’s sticker book. Confetti, a USD coupon graphic, and a generic "Get special offers" line? Completely irrelevant, off-brand, and frankly embarrassing when shared by influencers. This isn’t just a design problem. It reflects poorly on our business when our partners share this link on Facebook and social platforms. It gives the impression of an unprofessional or scammy brand — damaging our credibility and costing us leads. We don’t even use USD as our currency. Why are you pushing American coupon-style banners to international stores?

I am the owner of a fashion company preparing to expand my business operations in the US. I have been utilizing Aftership EDD for some time now and I'm interested in learning how to configure my EDDs to accommodate multiple locations.   Specifically, I have two separate locations in Australia and the US where identical SKUs are stocked. In cases where a particular SKU is out of stock at the US location, I would like orders to be fulfilled using available stock from the AU location as a fallback option. I am seeking guidance on integrating this specific logic into my EDD settings.

Items + return reasons are not clearly highlighted/shown as selected, during the Return Request flow on the RC portal.    Request: During the return flow more clearly define that an item/return resolution is selected. i.e. have text say “Selected” or have the box change colour when an item/resolution is selected beyond just the black box.