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Hello,   We'd need User Interface in Greek language because we are selling in Cyprus and maybe in some months we'll start selling in Greece, so for us it's very important.   Thanks a lot.

To enhance the shipping experience for customers purchasing hair extensions or hair care products, AfterShip could focus on providing real-time tracking updates that are both detailed and easy to understand. For the hair industry, ensuring timely delivery is critical, as customers expect to receive their products in a timely manner, especially for events like weddings, parties, or other special occasions. Additionally, offering automated notifications at each stage of the shipping process — from dispatch to in-transit updates and delivery confirmation — would allow customers to stay informed and reduce anxiety around the arrival of their products. A specific feature that would be beneficial in the hair industry is providing an estimated delivery window based on the type of hair products purchased, considering how delicate and time-sensitive hair products can be. Another improvement could be offering customized delivery options, like express shipping for urgent orders or delivery tracking tailored to customers’ needs based on their location, enhancing convenience and customer experience. By integrating these features, AfterShip could help ensure a seamless experience for customers in the hair industry, driving satisfaction and repeat business.

After RMA is created, admin needs the ability to edit details of the return. Including: 1. 1. editing products on return 2. editing customer email/address details 3. add remove return fees prior to receipt of return Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.

Upload label manually from external source and link (instead of file only) Today its only possible to upload label manually through file via computer.   Hope this will change and we ca upload via external url

As a merchant, I allow shoppers to exchange items for different variants during returns, which may have different prices. For example, a Small size costs $30 while a Large size costs $50.   Currently, Shopify allows me to adjust prices manually only after the Return Merchandise Authorization (RMA) is submitted. If aftership could facilitate charging or refunding price differences for variants during the return request process, it would greatly streamline our operations and enhancing the overall efficiency of RMA management.

When using the mobile App, currently shipments remain visible in the tracking list even after they have been delivered. Over time, this can make the main tracking screen feel cluttered, especially for users who receive a large number of packages. It would be very helpful to have an option to: - Archive delivered shipments manually, or - Automatically move delivered shipments to an archive after a certain period of time. This would allow users to keep their active tracking list clean and focused on packages that are still in transit, while still retaining access to past deliveries when needed.   Thank you,

My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way

Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.

Please let me hide the ad carousel, I am happy to pay subscription or whatever to disable it. Thanks 

Background On the Return Summary page, the Return Status section is commonly used to display shipping instructions that guide customers on how to return their items. As part of these instructions, customers are often required to include both their RMA ID and Order ID with the return shipment so that the warehouse and processing teams can identify and process the return correctly. Currently, the RMA ID is only displayed at the top of the page, and the Order ID is not prominently visible within the Return Status section. Requested Enhancement Add configurable fields within the Return Status section of the Return Summary page to display: * Order ID * RMA ID These fields should be displayed alongside the shipping instructions and return status details, making them easily accessible to customers while preparing and packaging their return shipment. We are open to any placement within the Return Summary page that provides clear visibility and easy access to these details. Business Use Case Our client specifically requested this enhancement because their return instructions ask customers to include the RMA ID and Order ID with the return package. Having these details displayed directly within the Return Status section would: * Improve visibility of important return information. * Reduce customer confusion when preparing returns. * Eliminate the need for customers to search for these details elsewhere on the page. * Help ensure return shipments contain the correct identification information. * Improve operational efficiency and reduce return processing delays. Expected Outcome Customers can quickly locate the required Order ID and RMA ID in the same section where they view their shipping instructions, resulting in a smoother and more user-friendly return experience. Thank you for considering this enhancement. We believe it would benefit merchants who require customers to include reference identifiers with returned packages and would improve the overall returns experience.