When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications. This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page

Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.

When I receive tracking from suppliers, I add manually to AfterShip. Usually there's more than 1 tracking number, for the same courier, so it would be great to able to add multiple tracking numbers at the same time as comma separated. When clicking Save, it would then use all the information entered, for example; Customer name, order number etc etc. Below example for tracking number 123456789 and 987654321

The “Back” button on the RC portal is not obvious or prominent enough. It is too hard to find and blends into the page.

we provide return shipping label after approving the return request. Our product contains hazarious material, which should be shipped with hazmat label. Aftership doesn't grant the api access of selecting the Hazmat label when auto-generating return shipping label Please fix it

Hi there, We ship wine, which means orders are often held by our fulfilment center when temperatures along the route are above or below certian threshold we have set. I would like to create a flow that automatically notifies the customer that their order has been flagged for a weather hold and ensures them it is still on the way. Is this possible? Thanks

I am utilizing Smile to develop the Reward program for our business. This year, I aim to motivate members to increase their reviews by integrating Reviews into the reward system as bonus incentives. This will allow our members to accumulate extra points by sharing feedback for their purchases.

Background: At the moment, a user with a specific domain can easily create a new organization when creating an account in AfterShip We don’t indicate to this use that an existing organization is already linked to the same domain This can create confusion when member are trying to get access to an organization proactively (without being added by the current owner) Hence we end up with support tickets from member not able to get access to their main org. Expectation: Alert message during new inscription if we identify that the email domain is already used. Eventually an option to send a request to the owner of the main org. Possibility to delete the new account to avoid unnecessary org and member creations for our clients. Could be active only for ENT client if we want to reduce the scope

After RMA is created, admin needs the ability to edit details of the return. Including: editing products on return editing customer email/address details add remove return fees prior to receipt of return Often customers will call and need a return label sent to a new email address or want to add or remove items on their return. Also, if items are returned that are not included the return must be canceled and reopened, which is a messy process that sends a ton of unneccessary emails to the customer.