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im trying to figure out how to connect my store Discreet Life to shopify to get this app going. Thanks!

Scenarios 1. We give a customer a partial refund for a coupon code they forgot to enter. This partial refund is currently stopping the customer and us from being able to request a return in Aftership. Please allow an option to make RMA or override in this scenario. 2. (similar to #1) Customer orders multiple items, gets RMA for one item, returns it and is refunded. Now they want to return the other item, however, because there is a refund in Shopify we are not able to open a RMA for the other item because the order shows as returned. Please allow option to make RMA or override in this scenario.  Thank you

Would like to be able to filter the shipping exceptions so I only receive ones for damages. Especially after a club run, we can receive many notices for delivery exceptions which can include delays, intercepts, etc. However, the ones we would primarily like to receive are for damages. we would like to catch these before the customer reaches out to let us know or from the return report.

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.

Can we get an option to automatically restock the item based on resolution, not just when received. We still need to process, and inspect the item before we issue the refund, and we can't have our inventory adjusted upon recept. Thanks!

Hi, The data when the shipment is created at the carrier is important for shipment analysis. Example:  Info received   Shipment information received DHL Express Mar 25, 2025 at 12:01 pm

When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.   This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.

My package is currently reading that it is out for delivery in my area, but is still showing to be located in a totally different country so the tracking needs to be updated and fixed because this has been an ongoing issue that I've contacted them about for support and it's still reading the same way

1. customer is NOT receiving any email from Aftership when a return has been received, refunded and resolved.  2. We are getting chargebacks from customers claiming they were not notified and advised a refund was on its way. 3. their bank (JPM) has sided with customers even though we have shown the ARP info from the return details.  4. An email advising of a received and pending refund would be quite helpful. 5. ALL other companies send these emails of pending refund, except Aftership/Shopify does not. 6. Its creating a lot of work and loss of revenue for our company. 

Would like to be able to display any discount received, from the orginal order, on the product selection page in the warranty portal. If possible, the discount code that was used as well. Important: Discount amount and discount code should show in the AfterShip admin portal.