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Add the ability to block a return and direct the customer to the warranty portal. Bonus if you could log the customer in and auto fill information.

Potential Mockup

$\"\"$

Potential User Experience

$\"\"$

","status":"submitted","created_at":"2025-02-03T20:18:40.300807Z","updated_at":"2025-02-06T02:22:11.877322Z","published_at":"2025-02-06T02:22:11Z","created_by":{"first_name":"Jeremy","last_name":"Bobbitt"},"tags":[{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":6},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"f0bf064d1fd242808cdf3b64733d0410","title":"Warranty Add-On Feedback","content":"

Hi there,

We’re planning to fully transition to your warranty return platform and would like to see the following improvements:

Dynamic Reference Lines on Return Shipping Labels: We’d like the option to add customizable reference lines on shipping labels. While there are default placeholders available, we need a more flexible solution to include internal notes that will help us organize returns efficiently.
Delayed Replacement Order Processing: We’d prefer the ability to process a replacement order without sending it to Shopify until the carrier marks the warranty return as “en route.”
Regex Validation for Warranty Intake Form: Adding regex validation would help us ensure inputs follow specific formats, such as order numbers or serial numbers, for better accuracy.

","status":"submitted","created_at":"2024-11-07T00:36:57.445627Z","updated_at":"2024-11-07T02:45:04.423863Z","published_at":"2024-11-07T01:55:27Z","created_by":{"first_name":"Cindy ","last_name":"Rodriguez"},"tags":[{"id":"a59ba4db41844d6291112078590192a3","name":"Integrations","description":"Integrations","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":10,"created_at":"2024-08-20T10:51:09Z","updated_at":"2024-09-03T19:11:05Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"02822a25a2f64eaf999a58d54f00c291","name":"Warranty","description":"Warranty","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":20,"created_at":"2024-08-20T10:47:58Z","updated_at":"2024-09-03T19:18:42Z"}],"statistics":{"views":{"total":23},"upvotes":{"total":2},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"c146d6c8275c47f888d5b91e162759a7","title":"Display RMA number barcode on Returns label","content":"I would like to include the RMA number barcode on the returns label. This way, upon receiving the returns label at my warehouse, I can simply scan the barcode to retrieve the RMA number. Subsequently, I can use this number to efficiently locate the corresponding RMA information within the returns system. This process will significantly enhance the operational efficiency of our RMA procedures.","status":"adopted","created_at":"2024-06-01T10:35:43Z","updated_at":"2024-06-01T10:35:43Z","published_at":"2024-06-01T10:35:43Z","created_by":{"first_name":"Michael","last_name":"Adams"},"tags":[{"id":"aca0a82e35d8443d8f9c43dd0222e670","name":"Shipping","description":"Shipping","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":50,"created_at":"2024-08-20T10:48:09Z","updated_at":"2024-09-03T19:18:13Z"}],"statistics":{"views":{"total":1121},"upvotes":{"total":47},"comments":{"total":3}},"personal_interaction":{"voted":0,"followed":0}},{"id":"53e28a6354ed44c89da6918e2153aa72","title":"Set transit time as a trigger of reviews","content":"Perhaps with Aftership Reviews, we could set a custom rule where if the transit time is exceeds X days, the platform won't initiate reviews.","status":"submitted","created_at":"2024-02-25T10:28:34Z","updated_at":"2024-02-25T10:28:34Z","published_at":"2024-02-25T10:28:34Z","created_by":{"first_name":"David","last_name":"Mitchell"},"tags":[{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"0466edbfa7374f58a3e05c76025f876e","name":"Reviews","description":"Reviews","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":30,"created_at":"2024-08-20T10:49:05Z","updated_at":"2024-09-03T19:18:28Z"}],"statistics":{"views":{"total":1087},"upvotes":{"total":19},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3bb0cd76571a46329554a1a54e5aa7c4","title":"Shopify checkout for Returns","content":"As a merchant, I would like to charge the cost of return when the shopper chooses to replace the returned item. aftership Returns provides Stripe checkout only for this scenario, but I don't have a Stripe account, I would like to use my Shopify checkout to charge the exchange upsell and cost of return. So that I don't have to open a Stripe checkout and manage two accounts (Shopify and Stripe checkout) at the same time.","status":"in_progress","created_at":"2024-03-19T23:29:36Z","updated_at":"2024-03-19T23:29:36Z","published_at":"2024-03-19T23:29:36Z","created_by":{"first_name":"Victoria","last_name":"Ward"},"tags":[{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"a7fc32c8ea324fe3a18a7141957935cd","name":"Returns","description":"Returns","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":90,"created_at":"2024-08-20T10:47:46Z","updated_at":"2024-09-03T19:17:42Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":1124},"upvotes":{"total":79},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"3feec7796ff9433393aa4d80e6e0d63b","title":"Add a Shipping Status Button for Completed Orders directly inside WooCoomerce","content":"

Good morning,

It would be incredibly useful to enhance the WooCommerce plugin by adding a button to the Orders section for each completed order. This button would allow customers to directly view the shipping status and the various stages leading up to delivery on the store’s website.

For those managing e-commerce platforms, keeping users on the site is crucial. That’s why this feature would be so beneficial! Additionally, it would encourage users to create an account on the site, which would be another positive outcome.

Thank you.

","status":"adopted","created_at":"2025-01-24T13:59:38.488363Z","updated_at":"2025-02-05T09:02:39.45218Z","published_at":"2025-01-24T15:40:29Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"},{"id":"177857f789ab423e9c6780dbabaa8641","name":"WooCommerce","description":"WooCommerce","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":70,"created_at":"2024-08-20T10:59:30Z","updated_at":"2024-09-03T19:13:45Z"}],"statistics":{"views":{"total":19},"upvotes":{"total":1},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"0486497343aa40e29a22e790e7fa8414","title":"Removing the background in the mobile view of emails","content":"

Good morning,

When viewing notification emails on a mobile device, the background colour only appears at the top as a small strip. As a result, the background colour on the sides and beneath the email is completely lost.

I therefore propose hiding the background area entirely on mobile, displaying only what is within the content background, which is the main body of the email.

Thank you.

","status":"submitted","created_at":"2025-01-24T13:30:16.058525Z","updated_at":"2025-01-24T15:37:23.310322Z","published_at":"2025-01-24T15:37:23Z","created_by":{"first_name":"Giulio","last_name":"Riotta"},"tags":[{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":14},"upvotes":{"total":2},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"27d01f8771d54152bc16fa8262ef0bc0","title":"Allow AfterShip customers to remove emails from the Unsubscribe list","content":"

I have had customers who have accidently unsubscribed themselves from receiving AfterShip emails. I can see them in the Unsubscribe list, but I cannot remove them. Please add a feature that would allow AfterShip administrators to remove emails from the Unsubscribe list. Currently this process has to be done by the AfterShip tech team. By making this a self-service feature, you will reduce the labor required by the AfterShip team and make the product more efficient.

","status":"submitted","created_at":"2025-01-23T16:07:03.410845Z","updated_at":"2025-01-24T02:29:14.994292Z","published_at":"2025-01-24T01:55:51Z","created_by":{"first_name":"Jim","last_name":"McGregor"},"tags":[{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":6},"upvotes":{"total":3},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ad96641a6447489181333546f1db52dc","title":"Ability to add delivery instructions from the track page ","content":"For the tracking page I am currently using, it would be great to have the Delivery Instructions feature, so that my customers can provide specific instructions to carriers, and ensure successful deliveries.

This feature will also be valuable for drivers who can have all the necessary information at their fingertips, even for dispatchers who can manage delivery more effectively with all that info.

A seamless last-mile delivery experience can create a sense of reliability and convenience that fosters long-term customer relationships and encourages repeat purchases for my brand.","status":"submitted","created_at":"2023-10-27T04:59:00Z","updated_at":"2024-10-31T07:36:09.244125Z","published_at":"2023-10-27T04:59:00Z","created_by":{"first_name":"Ellie","last_name":"Nguyen"},"tags":[{"id":"03c9a3aca621460fab4a3c3b2f9d120a","name":"Customer engagement","description":"Customer engagement","tag_category_id":"222289c399064dfa85d0d38b7fc2eae1","status":"active","priority":20,"created_at":"2024-08-20T10:57:28Z","updated_at":"2024-09-03T19:12:48Z"},{"id":"1c74655d435242cd8077c83a84474f79","name":"Post-purchase solutions","description":"Post-purchase solutions","tag_category_id":"24d2ab3cf91d480aa0c2f5b8d5e74095","status":"active","priority":35,"created_at":"2024-09-03T18:59:24Z","updated_at":"2024-09-03T19:10:31Z"},{"id":"7f51affdbe9f4725bb91125da3855cd8","name":"Tracking","description":"Tracking","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":100,"created_at":"2024-08-20T10:47:21Z","updated_at":"2024-09-03T19:15:29Z"}],"statistics":{"views":{"total":1291},"upvotes":{"total":35},"comments":{"total":1}},"personal_interaction":{"voted":0,"followed":0}},{"id":"ab533a4873f64524ae2c5335392261d4","title":"希望Back in Stock的Subscription button可以在多语言版本下显示。","content":"

在英语版本下，缺货订阅按钮会正常显示：https://eu.elegoo.com/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

在法语及其他语言版本下，缺货订阅按钮未显示：https://eu.elegoo.com/fr/products/elegoo-pla-filament-1-75mm-3d-printer-filament-1kg-spool-2-2-lbs?variant=45521201037588

","status":"submitted","created_at":"2025-03-12T03:34:31.699913Z","updated_at":"2025-03-12T03:48:15.566399Z","published_at":"2025-03-12T03:37:38Z","created_by":{"first_name":"Elegoo","last_name":"Store"},"tags":[{"id":"20f52f906d5545119c399bfb1dd548af","name":"Branded retail","description":"Branded retail","tag_category_id":"864ac52bd7414e6182e4c77c8e4043eb","status":"active","priority":100,"created_at":"2024-08-20T11:00:39Z","updated_at":"2024-09-03T19:14:19Z"},{"id":"333f943f19b24a34ab4a2ebbae4cfbe3","name":"Email & SMS","description":"Email & SMS","tag_category_id":"30cc0c8cc82c4ef2b487a29a9bd03ec6","status":"active","priority":60,"created_at":"2024-08-20T10:48:53Z","updated_at":"2024-09-03T19:18:01Z"},{"id":"242bbf37b6ec4e0ca55cb57e20d4c493","name":"Shopify","description":"Shopify","tag_category_id":"138992b4ccd347b7b78716209ba5e252","status":"active","priority":100,"created_at":"2024-08-20T10:58:40Z","updated_at":"2024-09-03T19:13:27Z"}],"statistics":{"views":{"total":9},"upvotes":{"total":0},"comments":{"total":0}},"personal_interaction":{"voted":0,"followed":0}}],"token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJTb3J0S2V5IjoiZDE1ODI4ZWJlNjIwNGFiYjg2ZTY2MDJhMGFmOTNkODciLCJleHAiOjE3NDMwNzYzMDh9.c_HczkyEwWRnhdjLnGlUxCGZ4WRFs-wmck8KxmLC9hI"},"dataUpdateCount":1,"dataUpdatedAt":1742989908647,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["posts-list",{"limit":"10","page":"1","sort_by":"random","exclude_post_ids":"","tag_ids":"","statuses":"","type":"all","login":false}],"queryHash":"[\"posts-list\",{\"exclude_post_ids\":\"\",\"limit\":\"10\",\"login\":false,\"page\":\"1\",\"sort_by\":\"random\",\"statuses\":\"\",\"tag_ids\":\"\",\"type\":\"all\"}]"}]},"children":["$","$L28",null,{}]}],["$","h1",null,{"className":"opacity-0","children":"Idea Portal"}]]}]