Share your ideas with us

We use this to ship to clients it would be nice if we could save clients within the system to send notifications to. 

When using the mobile App, currently shipments remain visible in the tracking list even after they have been delivered. Over time, this can make the main tracking screen feel cluttered, especially for users who receive a large number of packages. It would be very helpful to have an option to: - Archive delivered shipments manually, or - Automatically move delivered shipments to an archive after a certain period of time. This would allow users to keep their active tracking list clean and focused on packages that are still in transit, while still retaining access to past deliveries when needed.   Thank you,

We are a worldwide dropshipping service catering to e-commerce entrepreneurs. Merchants can design and market personalized products through us, setting prices and choosing their sales platforms from our integrated e-commerce options.   Once merchants place orders, we will handle the manufacturing, fulfillment, and shipping logistics to consumers.   When I am using Aftership for tracking, I want to enable my premium customers (merchants) with the ability to customize white label branded tracking pages and possibly an API to create them (since they won't have access to Aftership admin, and it would be impossible for me to maintain all tracking pages for them).   So that I can add this ability as part of the product & service package for my main customers (merchants), which creates more value for my business.

I see that Aftership is already having public api end points available for tracking and returns. i would like to have similar one for reviews.

Image 1 — Shipment Selection & Pin Icon Behavior (pictures attached) When selecting shipments, the Pin icon should remain clean, clear, and fully visible when up to three shipments are selected. Once the user selects more than three shipments, the Pin icon should become visually disabled—either blurred, faded, or hidden—to clearly communicate that the action is unavailable. Please also indicate where the attached reference image should appear in relation to the Pin icon so that its placement and visual hierarchy are clear.   Image 2 — Pin Option Within the Shipment Menu (pictures attached) When the user opens any shipment and clicks the three-dot (⋮) menu, the following options should be displayed: 1:- Edit Shipment 2:- Mark as Delivered 3:- Pin at Top 4:- Delete The Pin at Top option should be presented as a polished, intuitive action within the existing menu, maintaining a premium and consistent user experience.   Thanks and Regards

Add the ability to upload a separate images for desktop and mobile header logos. An example of the what the UI could like like is below. Returns > Customizations > Returns page    

When utilizing an HTML email editor, I aim to display and personalize shipment or order items within my tracking notifications.   This feature would allow shoppers to conveniently view their purchases directly in the email, thereby improving customer satisfaction.

Hi, I hope you can include a column where users can also see "WHEN" the order arrived in customs clearance and "WHEN" it was released. I am referring to ALL orders, not just the delayed orders.

There should be an option to just cancel the return without rejecting it.  Sometimes client decide to bring it to a store after doing the initial return. 

The current capability features a static returns approval notification. There are instances where the approval notification should be customized before being sent to the customer. Currently, the only way of doing this is to change the approval notification for all returns, save, go back to the RMA in question, approve it with the new notification, make sure no other returns are approved, go back to the nofication and amend it to how it was prior and save.   Use case: there may be a specific product that is available for exchange in store, this needs to be checked with the store first so cannot be a hard rule. If the approval notification could be amended on an adhoc basis, you could give the customer the option at the point of approval and avoid back and forth via email.